Veratad Support Team

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Activity overview

Latest activity by Veratad Support Team
  • Veratad Support Team created an article,

    What does "Found a Match" mean?

    For the majority of Veratad services there is a concept that we refer to as "Found a Match". This typically pertains to any database lookup and matching service and is usually one of the default ru...

  • Veratad Support Team created an article,

    Understanding a Veratad Performance Report

      Timeframe You will see a "start" and "end" entry. The "start" includes activity for that entire day and the "end" includes activity up until the last second of the previous day.  For example, if ...

  • Veratad Support Team created an article,

    What does the "Target is Deceased" result really mean?

    The majority of Veratad services include the "Target is Deceased" check as part of the base ruleset. This check is very important, as many fraudsters will attempt to create or gain access to an acc...

  • Veratad Support Team created an article,

    How should I use the reference field?

    Since Veratad does not store sensitive PII it is important for you to send a unique value in the reference field with each request. This will help for reporting and audit trail purposes.

  • Veratad Support Team created an article,

    What data should I send with each request?

    You must send the required fields and if you use an additional matching ruleset you must provide that element or the transaction will fail. That said, when searching for an individual in the data s...

  • Veratad Support Team created an article,

    Does Veratad store the input request?

    No, Veratad does not store any sensitive PII information from your request. The only exception to this rule is when you use the document storage service.

  • Veratad Support Team created an article,

    Veratad now has a status page!

    Veratad now has a status page where you can check the system's health, be notified of new releases and alerted when there is scheduled maintenance.  You can access the status page by clicking here ...